Changes and Cancellations
Cancellations must be made less than 5 days from the original date of your order. Changes and/or adjustments to your order must be made quickly. Changes cannot be made once your order is in production.
Delivery Schedule
Reverence costumes are custom made and, therefore, orders are completed in the order they are received. Please indicate on your order when your rehearsal or performance date is. Normal delivery time is an estimated 8-10 weeks. However, in the peak months (Nov-Mar) delivery can be an estimated 8-12 weeks, due to circumstances beyond our control with our vendors.
Shipping
All orders will be shipped Fed Ex Ground. Express delivery is available and shipping fees are determined at the time of shipment. All air charges and/or Saturday delivery charges will be at the expense of the customer. Fed Ex will send a tracking number via email once your order has been scanned. Please make sure to check your spam or junk folder for this email. Shipments leave our warehouse at 4:30pm CST. Once items have left our facility, all changes are the customer’s responsibility with Fed Ex.
$0.01 - $150.00…………….$15 $2,000.01 - $2,800.00…...$70
$150.01 - $275.00……......$23 $2,800.01 - $3,600.00…...$75
$275.01 - $400.00………...$30 $3,600.01 - $4,200.00…...$85
$400.01 - $650.00………...$38 $4,200.01 - $5,000.00…...$95
$650.01 - $1,000.00……...$45 $5,000.01 - $7,500.00…...$120
$1,000.01 - $1,500.00…...$52 $7,500.01 and up………….$150
$1,500.01 - $2,000.00…...$62
Ship Date
Your estimated ship week will be assigned upon receipt of your correct and complete order. Any missing or incorrect information can result in a later ship week. Due to the customization of our products, the estimated ship week is based on our costume production at the time of your order. In case of non-delivery, Reverence Performance Dance Apparel is not to be held liable for delivery issues once your shipment has left our facility.
Receiving Your Shipment
Once you have received your shipment, please immediately check to make sure all colors, sizes, and costume count are accurate and as ordered. In the event you receive damaged or incorrect items, make sure to keep all garments and paperwork and contact customer service as soon as possible. Any errors regarding your merchandise must be conveyed to customer service within 5 days of receiving your shipment.
Fabric Changes
Due to constant changes within our vendors, some fabrics may change in shade. Alternative options for discontinued fabrics featured in our catalog will be available and discussed at the time of placing your order. If you are adding to a previous order or exchanging sizes, there is no guarantee your new merchandise will be the same shade or fabric of prior orders. If fabric is delayed or discontinued after you place your order, customer service will contact you immediately regarding alternative options.
Sales Tax
Sales tax will only be charged to those doing business in the state of Texas. If you are in Texas and would like to be exempt from sales tax, please fax or email your tax exemption form.
Payment Terms
A minimum of 50% down payment is required on all orders. Visa, Mastercard, American Express, Discover, Money Order, and Cashier’s Check are all accepted forms of payment. Company checks are accepted, however, processing them can take up to three weeks and may delay your order. Balance dues can be shipped C.O.D. with an additional charge or can be paid by credit card or another accepted form of payment prior to your order being shipped.
Backorders
Please understand that all of our costumes are custom made to order. Therefore, we occasionally experience delays beyond our control causing items to be on backorder. We apologize for any inconvenience this may cause you. We make every attempt to ship orders complete and on time. If items are backordered, all items will be shipped within two weeks UPS Ground with no additional charges. Any expedited shipping charges will be at the customer’s expense.
Discounts
Discounts are only applied to orders paid in full at time of order. Orders purchased through school district purchase orders will not receive a discount unless paid in full at time of order.
$4,000.00 - $5,999.99………..2%
$6,000.00 - $9,999.99………..3%
$10,000.00 & up………………..4%
Exchanges
*Costume exchange fee is 50% of the original cost of the costume.*
Exchange requests must be made within 7 days of receipt of your order. Reverence will accept exchanges for size adjustments ONLY. We do not accept exchanges that have been worn or altered. Modified or custom ordered garments are final sale, and, therefore, cannot be exchanged. We do not accept exchanges on costumes larger than AXL. All exchanges must have a Return Authorization before being returned and will be authorized by our customer service department. All exchanged garments are inspected upon arrival at our facility. All exchanged garments are treated as new orders and will receive the ship date available. All exchanges must be shipped at the customer’s expense. Customer service must have the original garment in hands before the exchanged one will be shipped.
